Return/Refund Policy
Thank you for shopping at www.satesnacks.com
We strive to provide you with the best possible experience. This policy outlines the conditions under which refunds/replacements may be accepted, with an emphasis on legitimate reasons.
Interpretation and Definitions
Interpretation
Words with the initial letter capitalized have the meanings outlined below. These definitions will apply whether the terms are in singular or plural form.
Definitions
For the purposes of this policy:
- Company (referred to as "We", "Us", or "Our") refers to HD-059, K Raheja Platinum, Plot No 710 G,
Marol Industrial Estate, Andheri East, Mumbai,
Maharashtra - 400059
- Goods refer to the items available for sale on our website.
- Order refers to a request by you to purchase Goods from us.
- Service refers to the Website.
- Website refers to [www.satesnacks.com](https://www.satesnacks.com).
- You refer to the individual accessing or using the Service, or the company on whose behalf the individual is acting.
Order Cancellation Rights
- For Cash on Delivery (COD) orders: Once confirmed, the order cannot be cancelled.
- For Prepaid orders: Cancellations must be requested within 2 hours of placing the order. After this period, cancellations will not be accepted.
Replacing Goods
If you wish to replace the goods, you must inform our team of the reason for the replacement.
Refund Policy
If, for any reason, you come across any situation where you received, Damaged or Defective Products, Incorrect Items Delivered, Expired Products, Missing Items, Product Not as Described or Order Error, you are be eligible for a replacement/refund. Please review the terms below.
Conditions for Refunds
Refunds will only be issued under the following conditions:
- The Goods are returned in their original packaging, unused, and in the condition in which they were delivered.
- A valid reason for replacement/refund has been communicated to and accepted by our team.
Non-refundable Items
Please note that the following items are not eligible for refunds:
- Customized or personalized Goods.
- Goods that are expired or have been unsealed due to health or hygiene concerns.
- Goods sold during promotional sales or marked as "non-refundable."
Refund Process
Once we receive your returned Goods and inspect them to ensure they meet the conditions for a refund, we will process your refund. Refunds will be issued in the same method as the original payment:
- For prepaid orders: The refund will be credited to the same account or payment method used during the purchase.
- For COD orders: A bank transfer will be arranged. You will need to provide your bank account details for the refund process.
We will initiate your refund no later than 12 business days from the date of receipt of the returned Goods.
Cost of Return Shipping
The customer is responsible for the cost and risk of returning the Goods. We recommend using an insured and trackable mail service. We cannot issue refunds without receipt of the returned Goods or proof of return delivery.
Contact Us
If you have any questions about our Refund Policy, please contact us:
- By email: customercare@puraterrafoods.com
- Ph.no.: +91 90764 98703